Refund Policy

At Wing Snob, we are committed to delivering a satisfying experience with every order. We understand that issues may occasionally arise, and this Refund Policy outlines the conditions under which we accept refund requests, how to submit them, and what you can expect during the resolution process. Please read this policy carefully before placing an order through our website at snobswing.click.

1. Overview

Wing Snob operates as a food service business in the United States. Because our products are perishable food items, our refund policy is necessarily more specific than those of non-food retailers. We follow applicable federal and state consumer protection guidelines, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act, as well as relevant state-level food service and consumer protection laws.

By placing an order through snobswing.click or any affiliated ordering platform, you acknowledge and agree to the terms of this Refund Policy. We reserve the right to update this policy at any time, and any changes will be reflected on this page with a revised effective date.

2. Eligibility Conditions for Refunds

Not all orders or situations automatically qualify for a refund. The following conditions must generally be met for a refund request to be considered eligible:

• Order Errors: You received an item that was not what you ordered (wrong flavor, incorrect protein, or incorrect side item).
• Missing Items: One or more items from your confirmed order were not included in your delivery or pickup bag.
• Food Quality Issues: The food received was demonstrably undercooked, spoiled, or otherwise unsafe for consumption at the time of delivery or pickup.
• Duplicate Charges: You were charged more than once for the same order due to a payment processing error.
• Order Not Received: You did not receive your order and there is no verified record of a successful delivery attempt to the correct address.
• Significant Delay: Your order was delayed by an unreasonable amount of time beyond the estimated delivery or pickup window, and the food quality was compromised as a result.

Refund eligibility will be reviewed on a case-by-case basis. Wing Snob reserves the right to request documentation, including photographs or a description of the issue, before approving any refund.

3. Timeframes for Refund Requests

All refund requests must be submitted within the following timeframes to be considered valid:

Requests submitted outside these timeframes may not be honored. Because food items are perishable, we are unable to verify quality-related issues after a reasonable period has elapsed from the time of receipt. We strongly encourage you to inspect your order immediately upon receipt.

4. Non-Refundable Items and Situations

The following items, situations, and circumstances are not eligible for a refund under this policy:

• Orders where the customer provided an incorrect delivery address and the order was delivered to that address.
• Food items that were consumed in full or in part, except where a quality or safety issue is documented.
• Orders where the customer simply changed their mind or no longer wants the food after it has been prepared.
• Customization errors caused by inaccurate information entered by the customer during the ordering process (e.g., incorrect sauce, incorrect spice level selected by the customer).
• Promotional or discounted items purchased as part of a limited-time offer, unless the issue meets the standard eligibility criteria above.
• Delivery fees, service charges, and applicable taxes.
• Tip amounts added to delivery orders.
• Orders canceled after food preparation has already commenced (see Cancellation Policy below).
• Complaints based on personal taste preferences that do not reflect a quality or preparation error.

5. How to Request a Refund (Step-by-Step)

If you believe your order qualifies for a refund, please follow the steps below to submit your request:

1. Document the Issue: Before contacting us, take clear photographs of the food item(s) in question, including any packaging, labels, or receipts. This documentation will significantly speed up the review process.
2. Contact Wing Snob: Reach out to our customer support team via email at [email protected] or visit our website at snobswing.click to use our contact form.
3. Provide Your Order Details: Include the following information in your message:
   • Full name used for the order
   • Order number or confirmation number
   • Date and time of the order
   • Description of the issue
   • Photographs or supporting evidence (if applicable)
4. Wait for Confirmation: Our customer support team will acknowledge your request within 1–2 business days of receipt. We may follow up with additional questions.
5. Review and Decision: After reviewing your request and any supporting documentation, Wing Snob will notify you of our decision regarding your refund eligibility within 3–5 business days.
6. Refund Issued (If Approved): If your refund is approved, it will be processed according to the payment method-specific timelines described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, the time it takes for the funds to appear in your account will depend on the payment method used during checkout:

Please note that Wing Snob initiates the refund on our end promptly upon approval, but the time it takes for the refund to reflect in your account is ultimately determined by your bank or payment provider and is beyond our direct control.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may be appropriate in the following circumstances:

• Only a portion of the order was incorrect, missing, or defective, while the remainder of the order was satisfactory.
• The customer partially consumed the order before discovering an issue, and the consumed portion was acceptable.
• A promotional discount or coupon was applied to the order, and the refund will reflect only the amount actually paid for the affected item(s).
• The quality issue affected only a specific component of the meal (e.g., the sauce but not the wings themselves).

The amount of a partial refund will be calculated based on the individual item pricing listed at the time of the original order. Wing Snob will communicate the specific refund amount to you before processing the partial refund, and you will have the opportunity to accept or dispute the calculation.

8. Exchange Policy

Because Wing Snob deals in perishable food products, traditional item exchanges are generally not possible in the same manner as non-food retail exchanges. However, we do offer the following accommodations in appropriate circumstances:

• Replacement Order (Same Visit): If you are dining in or picking up your order and discover an error before leaving our location, we will prepare a replacement item at no additional cost, subject to availability.
• Store Credit: In situations where a replacement is not feasible (e.g., delivery orders), we may offer store credit equivalent to the value of the affected item(s) rather than a cash or card refund, at our discretion.
• No Like-for-Like Exchange for Delivery: Due to food safety concerns, we cannot accept the return of delivered food items or send a replacement delivery for previously delivered orders unless special circumstances are verified and approved by Wing Snob management.

9. Cancellation Policy

We understand that plans can change. However, because Wing Snob begins preparing orders quickly upon receipt, our cancellation window is limited:

9.1 Online and Phone Orders

• Orders may be canceled within 5 minutes of placement for a full refund, provided that food preparation has not yet begun.
• After the 5-minute window, cancellations may not be possible, and refunds will not be issued if the food is already being prepared.
• To request a cancellation, contact us immediately at [email protected] or by phone. Please have your order number ready.

9.2 Scheduled or Pre-Ordered Meals

• Scheduled or catering orders may be canceled up to 24 hours before the scheduled pickup or delivery time for a full refund.
• Cancellations made between 12–24 hours in advance may be subject to a 25% cancellation fee.
• Cancellations made less than 12 hours before the scheduled time may not be eligible for a refund, as ingredients and preparation may already be underway.

9.3 Delivery Orders Through Third-Party Platforms

If your order was placed through a third-party delivery platform (such as DoorDash, Uber Eats, or Grubhub), please refer to that platform's cancellation and refund policy, as Wing Snob does not directly control the order management or refund process for third-party platform orders.

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns fairly and promptly. If you are not satisfied with the outcome of your refund request, you may escalate your concern through the following steps:

10.1 Internal Escalation

If your initial refund request was denied or you disagree with the resolution offered, you may request an internal review by sending a written message to [email protected] with the subject line "Refund Dispute – Internal Review Request." Include your original order number, a summary of the issue, and the reason you are requesting a review. A senior member of our team will respond within 5 business days.

10.2 Mediation

If the internal review does not result in a satisfactory resolution, you may request voluntary mediation. Both parties agree to participate in good faith in an informal mediation process before pursuing formal legal remedies. Mediation costs, if any, will be shared equally between the parties unless otherwise agreed.

10.3 Applicable Law and Jurisdiction

This Refund Policy is governed by the laws of the United States and applicable state laws. In the event of a formal legal dispute that cannot be resolved through the above processes, you agree that such disputes shall be resolved in the appropriate courts of the United States, consistent with applicable federal and state consumer protection laws, including the FTC Act and any relevant state consumer protection statutes.

10.4 Chargeback Notice

If you initiate a chargeback with your bank or credit card company before contacting Wing Snob and allowing us a reasonable opportunity to resolve your concern, we reserve the right to dispute the chargeback and provide evidence of the transaction and this Refund Policy to the relevant financial institution. We encourage all customers to contact us directly first.

11. Third-Party Platform Orders

Wing Snob may partner with third-party food delivery or ordering platforms to process customer orders. Please be aware of the following:

• Refund requests for orders placed through third-party platforms must generally be initiated through that platform's own customer support system.
• Wing Snob will cooperate with platform investigations to the best of our ability.
• We are not responsible for delays, errors, or refund policy differences on third-party platforms.
• Delivery-related issues (e.g., late delivery, missing order after handoff to a driver) may fall under the third-party platform's responsibility rather than Wing Snob's.

12. Food Safety and Health Concerns

If you believe a Wing Snob product caused a food safety or health concern, please contact us immediately at [email protected]. In addition to our internal review, you have the right to report food safety concerns to the following authorities:

• U.S. Food and Drug Administration (FDA): www.fda.gov
• U.S. Department of Agriculture (USDA) Food Safety and Inspection Service: www.fsis.usda.gov
• Your local or state health department.

Reporting a food safety issue to Wing Snob does not obligate us to issue a refund, but we will take all such reports seriously and investigate them thoroughly in the interest of public health and customer safety.

13. Policy Amendments

Wing Snob reserves the right to modify or update this Refund Policy at any time without prior notice. The most current version of this policy will always be available at snobswing.click. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

14. Contact Information

For all refund requests, order inquiries, or questions related to this policy, please contact Wing Snob using the following information:

Our customer support team is available during regular business hours. We aim to respond to all refund-related inquiries within 1–2 business days. For the fastest response, please include your order number and a detailed description of your concern in your initial message.