Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your information when you visit our website at snobswing.click, place orders through our platform, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all users located in the United States. Where applicable, we reference relevant federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable U.S. federal and state privacy regulations.

1. About Us

Wing Snob is a food business operating in the United States. Our mission is to deliver exceptional food experiences to our customers. For any questions regarding this Privacy Policy or our data practices, you may contact us at:

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or otherwise communicate with us, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Payment information (credit/debit card details processed through secure third-party payment processors)
• Date of birth (for age verification purposes)
• Profile picture or avatar (if uploaded voluntarily)
• Username and password credentials

2.2 Order and Transaction Information

When you place an order through our website, we collect information about the transaction, including:

• Items ordered and quantities
• Order history and preferences
• Special instructions or dietary preferences you provide
• Payment method type (we do not store full card numbers)
• Order status updates and delivery confirmations

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services. This usage data may include:

• Pages visited and content viewed
• Time and date of your visit
• Duration of your session
• Clickstream data (links you click on within our site)
• Search terms entered on our platform
• Referring website or URL
• Exit pages

2.4 Device and Technical Information

We automatically collect technical information about the device and software you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers (device ID, advertising ID)
• Screen resolution and display settings
• Language preferences
• Time zone settings

2.5 Location Information

With your consent or as necessary to provide our food delivery and ordering services, we may collect:

• Precise geolocation data (GPS coordinates) if enabled on your device
• Approximate location derived from your IP address
• Delivery address you provide when placing an order

2.6 Communications Data

If you contact us directly via email, phone, or through our website's contact forms, we may collect and retain records of your communications, including:

• The content of messages or emails you send us
• Customer service inquiries and responses
• Reviews, feedback, and survey responses

2.7 Cookie and Tracking Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your browsing activities. Please see Section 8 of this policy for full details on our use of cookies.

2.8 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you choose to log in or connect your account
• Marketing and advertising partners
• Analytics providers
• Payment processors and fraud detection services
• Third-party food delivery platforms or aggregators that list our menu

3. How We Use Your Information

We use the personal information we collect for a variety of business purposes. These purposes include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and providing customer support
• Facilitating payment transactions and preventing fraudulent activity
• Coordinating delivery or pickup of your orders
• Sending you order confirmations, receipts, and status updates
• Verifying your identity and age where required

3.2 Communication and Customer Support

• Responding to your inquiries, questions, and complaints
• Sending important notices about changes to our services, policies, or terms
• Providing you with technical support and troubleshooting assistance
• Sending transactional messages related to your orders

3.3 Marketing and Promotional Activities

• Sending you promotional emails, newsletters, and special offers about Wing Snob products and services (with your consent where required by law)
• Personalizing content, recommendations, and offers based on your preferences and order history
• Running loyalty programs, contests, sweepstakes, or promotional campaigns
• Delivering targeted advertisements through our website, email, and third-party platforms
• Re-targeting you with relevant ads after you visit our website

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Website Improvement

• Analyzing how users interact with our website to improve functionality and user experience
• Conducting internal research, data analysis, and testing
• Monitoring and measuring the effectiveness of our marketing campaigns
• Identifying trends, usage patterns, and areas for improvement
• Troubleshooting technical issues and ensuring website stability

3.5 Legal Compliance and Protection

• Complying with applicable federal and state laws, regulations, and legal obligations
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public
• Detecting, preventing, and investigating fraud, security breaches, and unlawful activities
• Responding to lawful requests from law enforcement or government authorities

3.6 Business Operations

• Evaluating or conducting a merger, acquisition, reorganization, or sale of all or a portion of our business assets
• Managing our business relationships with vendors and partners
• Maintaining internal records and business administration

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering services to you. These providers are contractually obligated to use your information only as directed by us and to maintain appropriate security measures. Categories of service providers include:

• Payment processors (e.g., Stripe, PayPal, Square) — to securely process payment transactions
• Delivery and logistics partners — to fulfill your food orders and coordinate delivery
• Cloud hosting and data storage providers — to host our website and store data securely
• Email marketing platforms (e.g., Mailchimp, Klaviyo) — to send you newsletters and promotions
• Analytics providers (e.g., Google Analytics) — to analyze website performance and usage
• Customer support tools — to manage customer service communications
• Advertising platforms (e.g., Google Ads, Meta Ads) — to deliver targeted advertisements
• Fraud prevention and identity verification services

4.2 Legal Requirements

We may disclose your personal information if we believe in good faith that disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or government request
• Enforce our Terms of Service or other legal agreements
• Protect the rights, property, or safety of Wing Snob, our employees, customers, or others
• Respond to claims that content on our website violates the rights of third parties

4.3 Business Transfers

In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring party as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other legitimate business purposes.

4.5 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so.

5. Data Security

Wing Snob takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, alteration, or destruction. Our security measures include:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Data Encryption at Rest: Sensitive personal data stored in our systems is encrypted using industry-standard encryption protocols.
• Secure Payment Processing: We do not store complete credit card numbers. Payments are processed through PCI-DSS compliant third-party processors.
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments.

5.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Incident response and data breach notification procedures

Important Notice: While we implement reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your rights and freedoms, we will notify you and applicable authorities as required by law.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Wing Snob respects these rights and provides you with the following options:

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we provide all users with the following options:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to applicable legal obligations.
• Opt-Out of Marketing: You may opt out of receiving promotional communications at any time.
• Account Deactivation: You may request that your account be deactivated or closed.

6.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a verifiable request by:

• Email: [email protected]
• Website: snobswing.click (through any contact form available)

We will respond to your request within 45 days of receipt. If we need more time (up to 90 days total), we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request by asking you to provide certain account information or documentation.

You may designate an authorized agent to submit a request on your behalf. The agent must provide written authorization signed by you, and we may verify your identity directly.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention periods are as follows:

When your personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Cookies and Tracking Technologies

Wing Snob uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and collect information about how you use our site.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (e.g., language, location, saved cart items).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing/Advertising Cookies: Used to deliver targeted advertisements and measure the effectiveness of our campaigns.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Through your browser settings — most browsers allow you to refuse cookies or delete existing cookies
• Through our cookie consent tool displayed when you first visit our website
• For advertising cookies, you can opt out through the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA)

Please note that disabling certain cookies may affect the functionality of our website and limit your ability to access certain features or complete orders.

For full details on the cookies we use, please refer to our Cookie Policy available on our website at snobswing.click.

9. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, or from individuals under the age of 18 without parental or guardian consent.

Wing Snob complies with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13 without verifiable parental consent. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete that information from our records.

If you are a parent or guardian and you believe that your child under 13 (or under 18) has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

We do not direct our marketing activities toward children and do not intentionally allow children to access or use our food ordering services without parental supervision and consent where required by applicable law.

10. International Data Transfers

Wing Snob is based in the United States and processes personal information primarily within the United States. However, our service providers and partners may operate in other countries, which means your personal information may be transferred to, stored, or processed outside of the United States.

Countries outside the United States may have different data protection laws than those in your jurisdiction. When we transfer personal information internationally, we take steps to ensure adequate safeguards are in place to protect your information, including:

• Using service providers located in countries with adequate data protection frameworks
• Implementing contractual protections with third-party recipients of personal data
• Ensuring our service providers comply with applicable data protection requirements

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and to other countries in accordance with this Privacy Policy.

11. Third-Party Links and Websites

Our website may contain links to third-party websites, applications, plug-ins, and services that are not owned or controlled by Wing Snob. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

Wing Snob has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Our inclusion of links to third-party websites does not constitute an endorsement of those websites or their privacy practices.

12. Do Not Track Signals

Some web browsers and devices transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not alter its data collection and use practices in response to DNT signals. We will update our policy if a standard for responding to DNT signals is established.

California residents may also exercise rights under the Shine the Light Law (California Civil Code Section 1798.83) to request information about disclosure of personal information to third parties for their direct marketing purposes. To submit such a request, please contact us at [email protected].

13. Your Choices Regarding Marketing Communications

We respect your right to control how we use your information for marketing purposes. You have the following choices:

13.1 Email Marketing

If you no longer wish to receive promotional emails from Wing Snob, you may opt out by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Emailing us at [email protected] with "Unsubscribe" in the subject line
• Updating your communication preferences in your account settings (if applicable)

Please note that even after you opt out of marketing emails, we will continue to send you transactional messages related to your orders and account (e.g., order confirmations, password resets).

13.2 Text/SMS Messages

If you have opted in to receive SMS marketing messages, you may opt out at any time by replying "STOP" to any text message we send you or by contacting us directly at [email protected].

13.3 Targeted Advertising

You may opt out of interest-based advertising through:

• Your device's advertising settings (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android)
• The Network Advertising Initiative opt-out tool
• The Digital Advertising Alliance opt-out tool

14. How to File a Privacy Complaint

If you believe that Wing Snob has not complied with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so we can attempt to resolve your concern.

14.1 Contact Wing Snob Directly

Please send your complaint or inquiry to:

We will acknowledge receipt of your complaint within 10 business days and aim to resolve the matter within 30 to 45 business days.

14.2 Complaints to Regulatory Authorities

If you are a California resident and you believe we have violated your rights under the CCPA/CPRA, you may file a complaint with the:

For general consumer protection concerns, including deceptive or unfair business practices, you may file a complaint with the:

Residents of other states may also have the right to file complaints with their respective state attorneys general or consumer protection agencies regarding privacy violations.

15. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or data handling activities. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website at snobswing.click
• Send you an email notification if you have an active account with us (for significant changes)

Your continued use of our website and services after any such updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us: